Haiven Privacy Policy


1. Introduction
Managerr Solutions Limited (“Haiven”, “us”, “we”), the operator of Haiven, is committed to protecting the privacy and confidentiality of your personally identifiable information ("Personal Data"). This Privacy Policy outlines how we collect, use, store, and disclose your Personal Data when you use our website https://haiven.net, https://resident.haiven.net/, and mobile application (the “App”) designed for communities, residences, and estates. Haiven provides services such as payment collection, communications management, visitor management, and other estate services (the "Services"). By using the App and accessing our Services, you consent to the collection, use, and disclosure of your Personal Data as described in this Privacy Policy. We comply with all applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR), and we take every measure to protect your privacy.

1.1. Data Controller vs. Data Processor
We act as a "Data Controller" when we determine the purposes and manner in which Personal Data is processed. We act as a "Data Processor" when we process Personal Data on behalf of other Data Controllers. This distinction determines our obligations under the Nigeria Data Protection Regulation (NDPR).

1.2. Controller Obligations
As a Data Controller, we are responsible for ensuring compliance with NDPR and other relevant laws when processing your Personal Data. If you use our Services through another Controller (such as your estate management), that Controller is responsible for their own data compliance.

1.3. Updates to Privacy Statement
This Privacy Statement may change from time to time. Changes become effective when posted on our website or App. Continued use of our Services after updates indicates your acceptance of the revised Privacy Statement.

2. Your Consent

2.1. Acceptance
By accessing the Haiven App and signing up for our Services, you confirm that you have read, understood, and agree to this Privacy Policy.

2.2. Age Limitation
The App is intended for users who are 18 years or older. If you are under 18, please do not use the App or provide us with any Personal Data.

2.3. Consent Confirmation
By clicking "Accept," you confirm that:

  • You agree to the collection and processing of your Personal Data for the purposes of using the Services.
  • All information you provide is accurate and truthful.
  • You consent to our verification of the provided information from reasonable sources, including third-party references.
  • You waive rights to confidentiality of certain client information to allow necessary processing and verification.

3. Your Privacy Rights

3.1. Rights under the Nigeria Data Protection Regulation (NDPR)
Under the NDPR, you have the following rights:

  • Right of Access: Request access to your Personal Data.
  • Right of Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your Personal Data.
  • Right to Object: Restrict or object to certain processing activities.
  • Right to Data Portability: Transfer your Personal Data to another service.
  • Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of previous processing.
3.2. Contact Us for Privacy Rights
If you wish to exercise your rights, including accessing, correcting, or deleting your Personal Data, please contact us at:

4. What Personal Data Do We Collect?

4.1. Types of Personal Data
We may collect the following Personal Data to provide our Services:

  • Basic Information: Name, date of birth, gender.
  • Contact Information: Home address, email address, phone number.
  • Work Information: Job title, company name.
  • Login Information: Username and password.
  • Usage Information: App usage metrics, technical error reports, preferences.
  • Payment Details: Bank account number (for transactions).
  • Passport Photograph: Your passport photograph.
  • Age: Age.
  • Gender: Male or Female or Others.
4.2. Device and Browsing Information
We automatically collect information about your device and interaction with the App, such as IP address, device name, browser type, operating system, and access times.

4.3. Publicly Disclosed Information
If you disclose Personal Data on public message boards within Haiven, third parties may collect and use that data. Haiven is not responsible for such use by third parties.

4.4. Third-Party Links
Our App may contain links to external websites or resources. We are not responsible for the privacy practices of those third-party resources.

4.5. Contact List
The use of the contact list feature is optional for the app users.
  • If utilized, only the required and selected contact person’s information, comprising the As-listed name(s) of contact and Phone number, is gathered at a time to validate and verify that the same contact was invited as a guest by the host (our app user) before being allowed into a gated community for the intended purpose of visit.
  • This is to prevent identity theft.

5. How We Collect Your Data

5.1. Direct Collection
We collect Personal Data directly from you when you:

  • Register for the App.
  • Use our Services.
  • Contact us by phone, email, or chat.
  • Submit requests, complete surveys, or interact with the App.
5.2. Third-Party Sources
We may collect your Personal Data from third parties, such as:
  • Your employer or organization.
  • Government agencies.
  • Publicly available resources and social media.
5.3. Cookies and Analytics
We use cookies and analytics tools to track your interaction with the App. These cookies help enhance user experience, track user preferences, and monitor app performance. You can control cookie settings through your browser.

6. Lawful Basis for Processing
We only process your Personal Data when we have a lawful basis under NDPR and other applicable regulations, such as:

  • Consent: You have given clear consent for us to process your Personal Data for a specific purpose.
  • Contractual Necessity: Processing is necessary to fulfill a contract with you.
  • Legal Obligation: Processing is necessary to comply with a legal obligation.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, except where such interests are overridden by your fundamental rights.

7. How We Use Your Data
We process your Personal Data for the following purposes:

  • Providing access to our Services.
  • Improving the functionality and performance of the App.
  • Responding to inquiries and providing support.
  • Offering services and products based on your preferences.
  • Conducting research and statistical analysis.
  • Complying with legal and regulatory obligations.
We do not sell, rent, or lease Personal Data to third parties.

8. Who We Share Your Personal Data With
We may share your Personal Data with:

  • Service Providers: Third-party partners who assist us in providing services, such as payment processors or IT support.
  • Government Authorities: To comply with legal obligations or government requests.
  • Advertisers: With your consent, we may share aggregated data with advertising partners for marketing purposes.
We take steps to ensure that all third-party partners meet our security standards and use your Personal Data only as instructed.

9. Data Retention
We retain your Personal Data for as long as necessary to provide the Services, comply with legal obligations, and fulfill contractual requirements. After your account is inactive, we may anonymize or securely dispose of your data, depending on legal and business requirements.

10. Data Security
We implement appropriate physical, technical, and organizational measures to protect your Personal Data against unauthorized access, loss, destruction, or alteration. However, no security system is infallible, and we cannot guarantee absolute security. In case of a data breach, we will notify affected users and relevant authorities as required by law.

11. Data Breach Notification
In the event of a data breach that affects your Personal Data, we will promptly notify you and the Nigeria Data Protection Bureau (NDPB) or other relevant authorities where applicable, and take necessary steps to mitigate the risk.

12. Opt-Out and Unsubscribe
You may opt out of receiving communications from Haiven by contacting us at:

13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us: