Haiven's Privacy Policy

1.1 Data Controller vs. Data Processor

We act as a "Data Controller" when we determine the purposes and manner in which Personal Data is processed. We act as a "Data Processor" when we process Personal Data on behalf of other Data Controllers. This distinction determines our obligations under the Nigeria Data Protection Regulation (NDPR).

1.2 Controller Obligations

As a Data Controller, we are responsible for ensuring compliance with NDPR and other relevant laws when processing your Personal Data. If you use our Services through another Controller (such as your estate management), that Controller is responsible for their own data compliance.

1.3 Updates to Privacy Statement

This Privacy Statement may change from time to time. Changes become effective when posted on our website or App. Continued use of our Services after updates indicates your acceptance of the revised Privacy Statement.

2.1 Acceptance

By accessing the Haiven App and signing up for our Services, you confirm that you have read, understood, and agree to this Privacy Policy.

2.2 Age Limitation

The App is intended for users who are 18 years or older. If you are under 18, please do not use the App or provide us with any Personal Data.

2.3 Consent Confirmation

• You agree to the collection and processing of your Personal Data for the purposes of using the Services.
• All information you provide is accurate and truthful.
• You consent to our verification of the provided information from reasonable sources, including third-party references.
• You waive rights to confidentiality of certain client information to allow necessary processing and verification.

3.1 Rights under the Nigeria Data Protection Regulation (NDPR)

• Right of Access: Request access to your Personal Data.
• Right of Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your Personal Data.
• Right to Object: Restrict or object to certain processing activities.
• Right to Data Portability: Transfer your Personal Data to another service.
• Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of previous processing.

3.2 Contact Us for Privacy Rights

4.1 Types of Personal Data

• Basic Information: Name, date of birth, gender.
• Contact Information: Home address, email address, phone number.
• Work Information: Job title, company name.
• Login Information: Username and password.
• Usage Information: App usage metrics, technical error reports, preferences.
• Payment Details: Bank account number (for transactions).
• Passport Photograph.
• Age.
• Gender.

4.2 Device and Browsing Information

We automatically collect information about your device and interaction with the App, such as IP address, device name, browser type, operating system, and access times.

4.3 Publicly Disclosed Information

If you disclose Personal Data on public message boards within Haiven, third parties may collect and use that data. Haiven is not responsible for such use by third parties.

4.4 Third-Party Links

Our App may contain links to external websites or resources. We are not responsible for the privacy practices of those third-party resources.

4.5 Contact List

• The use of the contact list feature is optional for app users.
• If utilized, only the required and selected contact person’s information (name and phone number) is gathered to validate guest invitations.
• This helps prevent identity theft.

5.1 Direct Collection

• Register for the App.
• Use our Services.
• Contact us by phone, email, or chat.
• Submit requests, complete surveys, or interact with the App.

5.2 Third-Party Sources

• Your employer or organization.
• Government agencies.
• Publicly available resources and social media.

5.3 Cookies and Analytics

We use cookies and analytics tools to track your interaction with the App to enhance user experience, track preferences, and monitor performance. You can control cookie settings through your browser.